Written by Fionnuala Cousins   

IM Energy Forum Masterclass

Monday 31st October 2011

Kippie Lodge


The Service Management Masterclass will take place on Monday the 31st of October in Aberdeen.

If you are interested in attending, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Start End Session Presenter Company

08:45

09:15

Registration and Coffee

 

9:15

09:30

Welcome

Neale Stidolph

Amor

9:30

10:00

What is Service Management?

Fionnuala

RGU/Amor

10:00

11:00

ITIL

Carolanne Rothnie

Amor

11:00

11:20

Coffee Break

 

11:20

12:20

Engineering DC Benchmarking

Fionnuala

RGU/Amor

12:20

1:20

Lunch

 

1:20

2:30

Engineering Projects

Mike Grant

Total

2:30

2:50

Coffee Break

 

2:50

3:50

Why we use service management (workshop)

David Whitson

Total

3:50

4:20

Advances in IM education at RGU

Dr Laura Muir

RGU

4:20

4:30

Closing remarks

Neale Stidolph

Amor

 

IM Energy Forum members are entitled to up to three places each as part of their membership.

 

Masterclass topics are chosen in response to Forum needs. If you have a topic you would like to see covered, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it , your suggestions are invaluable.

 

IMenergy

Last Updated on Tuesday, 13 September 2011 10:19